Terms and conditions

1. Online orders

• 1.1 Payment methods. We accept online payment. All transactions are secured by paypal or stripe. We also accept wire transfers through your bank, email us for more details. All terms of sale online are defined below.

• 2.1 International orders. We ship worldwide and all shipments are shipped the least expensive way which is usually the Postal Service economy. The shipping cost is 10 euros for the European countries and 20 euros for the rest of the World no matter the total amount of the order.
  
  Royalty BMX will not change any invoice to show a lower amount as this is not legal and Royalty BMX can be held liable for any charges. Royalty BMX will not list any shipment as a "Gift" to reduce costs on the customers end

• 2.2 Shipping Damage. If your order is delivered damaged, please notify us within 3 days of receipt. You must save your box for proof of shipping damage or your claim may not be processed. It is also a good idea to take pictures of how the package arrived.

• 2.3 Wrongful Shipments. Royalty BMX prides itself on filling your order 100% correctly but accidents can happen. If we have made a mistake on your order, please notify us immediately. We will work with you to best resolve the problem.

3. Returns and warranty

• 3.1 Returns. We want you to be completely happy with your order. Please inspect your order thoroughly. If you are not satisfied with your order, we ask that you return the merchandise within 10 days of purchase accompanied by the original receipt, in brand new condition and in the original packaging. No returns are accepted without prior authorization. All returns are subject to a 15% restocking fee. Returns cannot be made on any item that has been installed on the bike or used. Customers exchanging product are responsible for all shipping charges. Our returns department retains full discretion on granting full or partial refunds, exchanges or credits. All returns must be shipped pre-paid. Returns shipped COD will be refused.

• 3.2 Warranty on Frames. All Royalty BMX frames come with a 2 years warranty. The warranty period begins on the date the product was sold and all warranty claims must be accompanied with the original printed sales receipt showing the original date of purchase. Warranties are only considered for the original owner. Without the original printed receipt, warranties will not be honored.
  
  Frames must be returned to Royalty BMY for warranty inspection and all returns must have prior authorization and be shipped freight prepaid. Each frame will be handled on an individual basis. Frame warranties include cracks or breaks along the welded area but bending is not covered under our policy and any frame that has been repainted will automatically void the warranty.

• 3.3 100% Satisfaction Guarantee. We want you to be completely happy and satisfied with your order. If for any reason you are unhappy with your order, please notify us immediately to arrange a solution or a return. See returns above for more information.

4. Miscellaneous

• 4.1 Changes to this policy. From time to time updates will need to be made to this policy. Royalty bmx inc reserves the right, at our discretion to change, add, or remove parts of this policy. All updates to this policy will be found on this page.

• 4.2 Contact us. For further information regarding this policy, please contact us at : This email address is being protected from spambots. You need JavaScript enabled to view it.. Royalty BMX, Brandons 18, 2016 Cortaillod, Switzerland.